The smart AI-powered phone system could allow recruiters to reduce placement cost and time-to-hire from the very first call.
Faced with a surge in applications, increasing time-to-hire, and intense fee pressure from cautious companies, recruitment agencies are becoming accustomed to doing more with less.
Recent figures confirm that hiring is taking longer, with more applicants – 280 on average – to filter for each vacancy. When margins are stretched, any business is forced to explore opportunities for savings more zealously.
A promising area where recruiters will almost certainly find potential is in artificial intelligence (AI). According to research by Bullhorn, top-performing firms are 57% more likely to be using automation tools already.
Talenta is the smart AI phone system that can reduce the cost of filling a vacancy and increase the operational efficiency and productivity of the agency. It’s the smarter system for recruitment agencies that want to move faster and achieve more.
The rise of AI in the recruitment agency sector
AI has already made its presence felt in the recruitment sector, particularly on the candidate side, where easy-to-use tools allow the applicant to submit a detailed, keyword-rich resume and cover letter almost at the touch of a button.
Agencies, too, are saving time by using AI to write job ads, schedule posts, and analyse CVs. But these are limited features compared to what AI can do, and agencies have been slow to look further. A recent survey of senior HR professionals found that just over a quarter were using AI for candidate onboarding administration.
That’s a wasted opportunity when other studies have shown that using AI could reduce the average cost of hiring a candidate by 71%.
Next generation platforms such as Talenta can bridge that gap between functional AI that cuts corners, and cutting-edge AI that transforms a business.
How Talenta helps recruiters
Talenta is an innovative, AI-supported platform that answers calls, captures key information, provides insight, and ensures that recruitment agents and candidates have the information they need when it matters. Better still, it integrates seamlessly with the recruitment agency’s existing CRM software system.
As a pioneer in AI support for recruitment agents, Talenta goes beyond the standard features offered by later arrivals to the market. Because it is a fully integrated AI phone system and AI receptionist that can also measure human-call performance, it provides a superior stack of features, particularly in building the skills of the agency’s existing recruiters. That’s a powerful comeback to those who fear AI will replace humans. Talenta shows that AI can make your existing teams more effective instead.
Talenta offers two powerful platforms in one.
AI Phone System
Integrating directly with your CRM, Talenta’s AI phone system inputs and synchronises all call data directly into the agency database. The benefits are visible before the call even begins.
Before the call
Talenta recognises the incoming number and pulls up the candidate’s details on a quick-reference pop-up, or tags the caller ID as a new lead. No more jotting down numbers on a notepad or spending valuable call time recapping job vacancy and candidate details.
During the call
Talenta records the call, transcribes and summarises the content, and extracts important details and saves them directly to the CRM.
After the call
With the process taking three hours on average per vacancy, few recruiters look forward to the tedious process of updating their call notes in the system, and even experienced agents can introduce errors into their documentation. Talenta’s automated AI phone system makes light of a time-consuming task by updating records with a call transcript, summary and even sentiment analysis for smoother tracking and follow-up.
Before the phone rings again, the previous call data is updated in the database.
AI Receptionist
Configured either to respond to all incoming calls, or to pick up the call overflow that a human agent can’t answer, the AI receptionist uses natural language processing to handle enquiries effortlessly.
For many callers, the AI identity of the agent is impossible to distinguish. The agent listens patiently, processes the request, and responds logically and accurately in a human tone and cadence.
- 24/7 call answering, no more missed enquiries
- Consistent call handling without the need for scripts
- Elimination of human error
Each interaction goes beyond a standard call. Behind the scenes, the agent can transcribe, store, summarise and analyse the entire conversation – even to the point of evaluating the prevailing sentiment – and trigger secondary actions that integrate with the CRM.
- Taking payments
- Booking appointments
- Responding to FAQs
What does Talenta do?
Strip away the technical jargon and Talenta is remarkably simple in its purpose. It makes communication more concise, consistent and coherent, and feeds more valuable data into the agency CRM.
Candidate enquiries are captured and key details are recorded from the outset. High-potential candidates never slip through the cracks. And the agency is empowered to nurture and coach its own recruitment teams to help them perform at the highest level.
Talenta integrates with your system
As one of the leading AI-enabled phone systems, Talenta offers a growing network of recruitment platform integrations.
5 reasons to love Talenta
1. More bookings. Smoother call handling with better insight generates more bookings without increasing call volume.
2. More opportunities. In addition to 24/7 call response, Talenta spots missed opportunities and ensures every candidate enquiry is captured and followed up.
3. Better performance. Coaching dashboards help team members grow, build skills, and improve call quality.
4. More time filling vacancies. Talenta takes care of the notes, summaries and next steps, so your team can spend more time converting leads.
5. Better candidate experience. Each call starts with the context behind the candidate fully visible on the pop up, building trust and satisfaction.
Want to know more about Talenta?
Click below to see the full list of features, how it works, and where it’s making a difference in the recruitment industry.
