“Who’s calling, please?”
Every recruitment consultant asks it dozens of times a day. It’s a small question, but it means you start the conversation on the back foot.
Until you know whether it’s a candidate chasing interview feedback, a hiring manager with a new vacancy or someone you’ve never spoken to before, you’re playing catch-up.
Talenta’s Smart Caller Pop-Up changes that. It shows you who’s calling before you pick up, so you can start every conversation with the right context.
What is Smart Caller Pop-Up?
When a known candidate or client calls, a pop-up appears on your screen showing key details from your recruitment CRM.
For a candidate, this can include their name, current role, linked vacancies, application stage and recent contact with your agency.
For a client, it can show the organisation, their active vacancies and the consultant who manages the relationship.
From the pop-up, you can open the full CRM record in one click.
How does Smart Caller Pop-Up work?
Talenta recognises the incoming phone number and matches it to the candidate or client record in your CRM.
The relevant details appear while the phone is still ringing. You know who’s calling, and what they’re likely calling about, before you say hello.
Talenta integrates with Bullhorn and Firefish, so the pop-up draws on the records your consultants already use every day.
What are the benefits of Smart Caller Pop-Up for recruiters?
No more switching between systems
The pop-up appears on the screen you’re already using. There’s no need to search the CRM while the caller waits on the line.
Greet every caller personally
Compare “Who’s calling, please?” with:
“Hi Priya, it’s Jim. Are you calling about Thursday’s interview for the finance manager role?”
The second one tells the candidate they matter to your agency, and you haven’t even started the conversation yet.
Pick up where you left off
You can see the application stage and the most recent contact, so the conversation starts from the last milestone rather than from the beginning.
Get to the point faster
Candidates often call back on a lunch break or between meetings. Hiring managers are usually short on time too.
When you already know who’s calling and why, you can skip the recap and get straight to what matters.
Any consultant can take the call
Your usual consultant won’t always be free.
When a colleague answers instead, the pop-up gives them enough context to continue the conversation. The candidate or client doesn’t have to explain everything again.
Decide which calls to prioritise
Seeing who’s calling helps your team make better decisions in busy moments.
A candidate with an offer on the table or a client with a new vacancy may need to be answered right away. Other calls can wait for a callback, or go to the Talenta AI Receptionist if your team is busy.
What if it’s a new caller?
If the number isn’t in your CRM, Talenta tags the caller as a new lead. You’ll know straight away that it could be a new candidate or a new business enquiry.
The call can be recorded, transcribed and summarised automatically. Where your CRM integration supports it, the details are captured in your CRM. The next time that person calls, Talenta will recognise them.
Built around the way recruiters work
We designed Talenta around how recruitment agencies really handle calls, and we keep improving it based on feedback from the agencies that use it every day.
If there’s something that would make Smart Caller Pop-Up more useful for your team, tell us. Your feedback helps shape what we build next.
Want to see Smart Caller Pop-Up in action?
