Imagine an AI-powered phone system that can report and analyse the content of incoming calls to extract the key details and insight. That’s Talenta, and along with an AI receptionist feature, it’s allowing recruitment agencies to get more value from every call, reduce time spent on administrative tasks, and boost customer satisfaction.
Now is the time to join businesses already doing more with Talenta if you’re one of the following…
You’re running a recruitment agency
More than 30,000 recruitment agencies operate in the UK and most have one thing in common. They’re busy. Today’s recruitment agency is under pressure to book more appointments with fewer resources, while fending off the challenge of self-service portals by offering a higher standard of attentive, personalised customer service.
You don’t have a formal system in place for coaching and monitoring your team
If your agency measures team performance by placement volume alone, you could be focusing on outcomes without understanding what drives them. Without visibility into call quality and individual performance, coaching opportunities can be missed and team members with the greatest potential overlooked.
Talenta analyses every call to identify the gaps and trends that impact outcomes, so that you can see where improvements could drive results, or where better training could enhance conversion rates.
You’re missing calls
Any small-to-medium business will miss a handful of calls each day, but in the recruitment sector, frustrated customers have too many alternatives to choose from next. They’re unlikely to give you a second chance.
With Talenta, your agency never misses a single call. You can either divert your call overflows from busy agents to the AI receptionist, or assign all incoming calls to automated call handling. Either way, every candidate is served, and their details stored in your system.
Your review score is below the industry average
Recruitment is already one of the highest-rated sectors in the UK, with an average customer rating of 4.6 / 5, so competition is fierce for the best candidates. Just one bad review can cause your rating to slide, so it’s vital that callers can get through the first time and complete their task. The alternative is for them to take their business to a competitor, and share their negative experience with a wider audience.
You’re still updating customer records manually
From job listings and resumes to client profiles and commission, recruitment agencies have a mountain of administrative paperwork to process. It’s all too easy to fall behind, or let errors slip through that bite back later.
Talenta takes care of the whole process. Data from every call is recorded, transcribed and summarised without the need for manual input. So when you do need the right information, it’s ready to refer to in real time.
You’re already using one of the following platforms
For recruitment agencies using the following CRM platforms, Talenta integrates seamlessly with the dashboard you’re already using every day, with minimal set-up required and full ongoing support.
What are the benefits of Talenta for recruitment agencies?
Talenta combines an AI receptionist with call management and analytics tools designed specifically for busy recruitment agencies.
- Instant candidate and job posting insights via an on-screen pop-up
- AI call summaries, transcription and sentiment analysis
- A performance dashboard covering calls, conversions and revenue by agent
Ready for Talenta?
Find out more about the full list of features offered by Talenta and see how other recruitment agencies are already getting more done every day.